Privacy Policy

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and company name
• Billing and payment information
• Professional information such as job title and industry
• Account credentials (username and encrypted password)

Automatically Collected Information

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and usage patterns
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Analyze usage trends to improve user experience
• Comply with legal obligations and enforce our terms
• Detect, prevent, and address technical issues and security threats

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

• Contractual Necessity: Processing necessary to perform our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Where you have given specific consent for processing
• Legal Obligation: Processing necessary to comply with applicable laws

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., hosting, analytics, payment processing)
• Business Partners: Trusted partners with whom we collaborate to deliver services, subject to confidentiality agreements
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of HelaNexus or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other approved transfer mechanisms, to protect your data in accordance with applicable law.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: privacy@helanexus.com
• Website: helanexus.com/contact